Package Protection

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Your order is protected!

Every Central Milling online store order is automatically protected by ShipInsure at no additional cost. This complimentary protection helps cover eligible packages that are lost, stolen, or damaged during transit.

If you experience a shipping issue, simply file a claim with ShipInsure. ShipInsure’s dedicated Claims Support team reviews all claims and typically responds the same day.

After placing your order, you’ll receive a confirmation email from ShipInsure with instructions on how to file a claim, should you ever need to.

You can file a claim anytime by clicking here.

So, how do I file a claim with ShipInsure?

After you place your order with Central Milling, you’ll receive a confirmation email from ShipInsure containing instructions for filing a claim, along with your unique ShipInsure ID (beginning with SI).

If you can’t find your ShipInsure email, you can still file a claim by:

  1. Visiting the File a Claim page.
  2. Entering your email address and order number.
  3. Selecting the affected item(s), the issue, and your preferred resolution.
  4. Providing details about what happened.

The ShipInsure team will review your claim and get back to you within just a few hours.

How does ShipInsure resolve a claim?

Approved claims can be resolved in one of two ways:

  • Refund: If you choose a refund, it is typically processed within two business days. Depending on your payment method, it may take additional time for the funds to appear. Refunds are issued to your original payment method.
  • Reshipment: If you choose a replacement order, ShipInsure will process the reorder on your behalf. You’ll receive a confirmation email once the replacement order has been placed.

How long do I have to file a claim?

Claims must be submitted within 14 days of the package’s delivery date, based on the carrier’s tracking information.

Still have questions?

Please visit ShipInsure’s FAQ page and Help Center for more information. And you can always email us at [email protected].

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Terms & Conditions

I agree to release and hold harmless Central Milling, Keith Giusto Bakery Supply and Artisan Baking Center (hereby referred to as "ABC") and their officers, employees and agents, from and against any and all claims and/or liability for any injury suffered while I participate in an ABC cooking event/class.

I understand that my participation in this event/class is voluntary. I recognize and understand that culinary classes have inherent risks and hazards and that my participation is solely at my own risk, and that I assume full responsibility for any resulting injuries, illnesses, and damages.

I also give my consent for full and unrestricted use of my image and/or voice, for use by ABC for promotional purposes and in all media. All such representations of every kind shall remain the property of ABC. I acknowledge that I have carefully read this release and hold harmless agreement.

Registering for an ABC class will automatically opt you into our email list to receive class schedules and special events at our Baking School. You can opt out at any time by clicking the "unsubscribe" link at the bottom of any email.

Registration is non-refundable as our classes require the purchasing of ingredients and coordination of staffing ahead of time, which is based on class attendance. If you are unable to attend class, and we are able to fill your spot from the waitlist, then your original registration may be transferred to another class of equal value, subject to availability.

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