Why is shipping so expensive?
Freight pricing is determined by weight and volume. Unfortunately, our products are heavy which means they are expensive to ship. We pass our FedEx rates directly through to our customers with zero mark-up.
Are there any Grocery stores in my area that carry your flour so that I don’t have to pay for shipping?
This is possible but we cannot be 100% sure. Distribution networks are pretty complicated and we are not privy to the customer lists of the distribution companies we sell products to. That being said, you can always take a look at our Distributor Map and contact someone near you to see if they distribute our flour to a local business where you can pick some up. The next best thing to do is to check the store shelves or the bulk bins of your local store(s) and see if the product is made by us. If you are looking for a good All-Purpose or Whole Wheat flour, we hear both the organic and conventional versions at Whole Foods and Safeway are truly exceptional (wink wink).
Can I pick up my online order?
Yes! If you live near one of our distribution centers in Petaluma, CA or Logan, UT,* you should see a pick-up option during checkout. Once your order is ready for pick-up, you will receive an email notification letting you know your order has finished processing.
For Petaluma pick-ups, stop by any time Monday through Friday from 8am to 5pm. When you arrive, either check in at the front desk with your order number or give us a call at (707) 778-1073 and we can bring your order out to you.
For Logan pick-ups,* stop by Monday through Thursday between 1pm and 4pm. To schedule a pick-up outside of these hours, Monday through Friday, please email [email protected] and we will try our best to accommodate your request.
*Pick-ups from Logan, UT are currently limited to 50#, 25# or 5# retail bags of flour only. If your cart contains anything else (specialty 5# bags, merchandise, smallwares, etc) the option will not show up during check-out. If you would like to order both, please place your orders separately.
Why doesn’t a pick-up option show up for me?
The pick-up option is zip code based. If you live even remotely close (within 200 miles or so) of either location and you enter your zip code into the shipping calculator, it should appear as an option. Just make sure to use the basic 5-digit version of your zip code (without the additional hyphen and 4 digits).
Do you ship to other countries?
We can. Unfortunately, the cost is typically prohibitive. That being said, we’ve been known to ship to Canada and Mexico when the order is large enough (typically a 1-palette minimum) and customers are willing to handle the international shipping paperwork. If you’re interested, please give us a call at (707) 778-1073.
Whoops, I made a mistake on my order! What do I do?
What is your policy for returns, refunds & exchanges?
We stand by our products and want you to be 100% happy with your purchase from our online store. If you have an issue with your order, please contact us at [email protected] or (707) 778-1073 so we can figure out what went wrong. In general, we’re glad to replace a product or help you out with your next purchase if a product was defective or damaged.