Online Store FAQs

If you have any questions that aren’t answered below, please email flour@centralmilling.com. We’re here to help!

Why is shipping so expensive?

Freight pricing is determined by weight and volume. Unfortunately, our products are heavy which means they are expensive to ship. We pass our FedEx rates directly through to our customers with zero mark-up.

Are there any Grocery stores in my area that carry your flour so that I don’t have to pay for shipping?

This is possible but we cannot be 100% sure. Distribution networks are pretty complicated and we are not privy to the customer lists of the distribution companies we sell products to. That being said, you can always take a look at our Distributor Map and contact someone near you to see if they distribute our flour to a local business where you can pick some up. The next best thing to do is to check the store shelves or the bulk bins of your local store(s) and see if the product is made by us. If you are looking for a good All-Purpose or Whole Wheat flour, I hear both the organic and conventional versions at Whole Foods and Safeway are truly exceptional (wink wink).

Can I pick up my online order?

If you live near one of our distribution centers in Petaluma, CA or Logan, UT,* you should see a pick-up option during checkout. Once your order is ready for pick-up, you will receive an email notification letting you know your order has finished processing.

For Petaluma pick-ups, stop by any time Monday through Friday from 8am to 5pm. When you arrive, please call the front desk at (707) 778-1073 and we will bring your order out to you.

For Logan pick-ups, stop by Monday through Thursday between 1pm and 4pm. To schedule a pick-up outside of these hours, Monday through Friday,
please email flour@centralmilling.com and we will try our best to accommodate your request.

Note: Pick-ups from Logan, UT are currently limited to 25# or 50# bags of flour only. If your cart contains anything else (5# bags, merchandise, etc) the option will not show up during check-out. If you would like to order both, please place your orders separately.

Do you ship to other countries?

We can. Unfortunately, the cost is typically prohibitive. That being said, we’ve been known to ship to Canada and Mexico when the order is large enough (typically a 1-palette minimum) and customers are willing to handle the international shipping paperwork. If you’re interested, please give us a call at (707) 778-1073.

Whoops, I made a mistake on my order! What do I do?

Shoot us an email at flour@centralmilling.com or give us a call at (707) 778-1073 and we’ll take care of you!

What is your policy for returns, refunds & exchanges?

We stand by our products and want you to be 100% happy with your purchase from our online store. If you have an issue with your order, please contact us at flour@centralmilling.com or (707) 778-1073 so we can figure out what went wrong. In general, we’re glad to replace a product or help you out with your next purchase if a product was defective or damaged.

News & Updates

straight from the mill
×

Terms & Conditions

I agree to release and hold harmless Central Milling, Keith Giusto Bakery Supply and Artisan Baking Center (hereby referred to as "ABC") and their officers, employees and agents, from and against any and all claims and/or liability for any injury suffered while I participate in an ABC cooking event/class.

I understand that my participation in this event/class is voluntary. I recognize and understand that culinary classes have inherent risks and hazards and that my participation is solely at my own risk, and that I assume full responsibility for any resulting injuries, illnesses, and damages.

I also give my consent for full and unrestricted use of my image and/or voice, for use by ABC for promotional purposes and in all media. All such representations of every kind shall remain the property of ABC. I acknowledge that I have carefully read this release and hold harmless agreement.

Registering for an ABC class will automatically opt you into our email list to receive class schedules and special events at our Baking School. You can opt out at any time by clicking the "unsubscribe" link at the bottom of any email.

Please note that 5% of the class tuition is non-refundable in the event you need to cancel.

If you cancel with at least 3 days' notice, you will receive either a full cash refund less 5% or credit towards a future class. If you cancel with less than 3 days' notice, you will receive credit for a future class. We're sorry, no refund for classes cancelled with less than 24 hours' notice.

×