Why is shipping so expensive?
Freight pricing is determined by weight and volume. Unfortunately, our products are heavy which means they are expensive to ship. We pass our FedEx rates directly through to our customers with zero mark-up.
Are there any Grocery stores in my area that carry your flour so that I don’t have to pay for shipping?
This is possible but we cannot be 100% sure. Distribution networks are pretty complicated and we are not privy to the customer lists of the distribution companies we sell products to. The best thing to do is to check the store shelves or the bulk bins of your local store(s) and see if the product is made by us. If you are looking for a good All-Purpose or Whole Wheat flour, I hear both the organic and conventional versions at Whole Foods and Safeway are truly exceptional (wink wink).
Can I pick up my online order?
If you live near one of our distribution centers in Petaluma, CA or Logan, UT,* you should see a pick-up option during checkout. Once your order is ready for pick-up, you will receive an email notification letting you know your order has finished processing.
For Petaluma pick-ups, stop by any time Monday through Friday from 8am to 5pm. When you arrive, please call the front desk at (707) 778-1073 and we will bring your order out to you.
For Logan pick-ups, please email firstname.lastname@example.org to arrange a time to pick up your order as the location is not staffed at regular hours.
*Pick-ups from Logan, UT are currently limited to 25# or 50# bags of flour only. If your cart contains anything else (5# bags, merchandise, etc) the option will not show up during check-out. If you would like to order both, please place your orders separately.
Do you ship to other countries?
We can. Unfortunately, the cost is typically prohibitive. That being said, we’ve been known to ship flour to Canada and Mexico from time to time. If you’re interested, please give us a call at (707) 778-1073.
Whoops, I made a mistake on my order! What do I do?
What is your policy for returns, refunds & exchanges?
We stand by our products and want you to be 100% happy with your purchase from our online store. If you have an issue with your order, please contact us at email@example.com or (707) 778-1073 so we can figure out what went wrong. In general, we’re glad to replace a product or help you out with your next purchase if a product was defective or damaged.