Online Store FAQs

If you have any questions that aren’t answered below, please email [email protected]. We’re here to help!

Why is shipping so expensive?

Freight pricing is determined primarily by weight and, to some extent, volume. Unfortunately, our products are heavy which means they are expensive to ship. That being said, we pass our discounted company rates directly through to our customers with zero mark-up.

Are there any Grocery stores in my area that carry your flour so that I don’t have to pay for shipping?

This is possible but we cannot be 100% sure. Distribution networks are pretty complicated and we are not privy to the customer lists of the distribution companies we sell products to. That being said, we hear the organic all-purpose flour at Costco as well as the organic all-purpose and whole wheat flours at Whole Foods and Safeway are truly exceptional (wink wink).

Can I pick up my online order?

Yes! If you live near one of our distribution centers in Petaluma, CA or Logan, UT,* you should see a pick-up option during checkout.

Kindly note: Same-day pick-ups are NOT available. Once your order is ready for pick-up, you will receive an email notification letting you know your order has finished processing.

For Petaluma pick-ups, stop by Monday through Friday from 8am to 5pm. When you arrive, either check in at the front desk with your order number or give us a call at (707) 778-1073 and we can bring your order out to you.

For Logan pick-ups,* stop by Monday through Thursday between 1pm and 4pm. To schedule a pick-up outside of these hours, Monday through Friday, please email [email protected] and we will try our best to accommodate your request.

*Pick-ups from Logan, UT are currently limited to 50#, 25# or 5# retail bags of flour only. If your cart contains anything else (specialty 5# bags, merchandise, smallwares, etc) the option will not show up during check-out. If you would like to order both, please place your orders separately.

Why doesn’t a pick-up option show up for me?

The pick-up option is zip code based. If you live even remotely close (within 200 miles or so) of either location and you enter your zip code in the shipping details, it should appear as a shipping option. Just make sure to use the basic 5-digit version of your zip code (without the additional hyphen and 4 digits).

Do you ship to other countries?

We can. Unfortunately, the cost is typically prohibitive. That being said, we’ve been known to ship to Canada and Mexico when the order is large enough (typically a 1-palette minimum) and customers are willing to handle the international shipping paperwork. If you’re interested, please give us a call at (707) 778-1073.

Whoops, I made a mistake on my order! What do I do?

Shoot us an email at [email protected] or give us a call at (707) 778-1073 as soon as possible and we’ll take care of you!

What is your policy for returns, refunds & exchanges?

If there’s a problem with your order, we’re committed to making it right! Below are a few common issues along with instructions on how we resolve them.

My package was lost, damaged, or stolen during shipping.

Route Shipping ProtectionGood news! All online store orders feature package protection, powered by Route. This perk allows you to quickly submit a claim and get a new order on the way ASAP!


I received the wrong thing (product, weight, size, etc).

Whoops! If the error was made on our end, we’d be happy to replace your item. Please contact us at [email protected] or (707) 778-1073.

I’m not happy with my purchase (quality, performance, etc).

So sorry to hear that! We’re glad to replace your item(s) if a product is defective. Please contact us at [email protected] or (707) 778-1073.

News & Updates

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Terms & Conditions

I agree to release and hold harmless Central Milling, Keith Giusto Bakery Supply and Artisan Baking Center (hereby referred to as "ABC") and their officers, employees and agents, from and against any and all claims and/or liability for any injury suffered while I participate in an ABC cooking event/class.

I understand that my participation in this event/class is voluntary. I recognize and understand that culinary classes have inherent risks and hazards and that my participation is solely at my own risk, and that I assume full responsibility for any resulting injuries, illnesses, and damages.

I also give my consent for full and unrestricted use of my image and/or voice, for use by ABC for promotional purposes and in all media. All such representations of every kind shall remain the property of ABC. I acknowledge that I have carefully read this release and hold harmless agreement.

Registering for an ABC class will automatically opt you into our email list to receive class schedules and special events at our Baking School. You can opt out at any time by clicking the "unsubscribe" link at the bottom of any email.

Please note that 5% of the class tuition is non-refundable in the event you need to cancel.

If you cancel with at least 3 days' notice, you will receive either a full cash refund less 5% or credit towards a future class. If you cancel with less than 3 days' notice, you will receive credit for a future class. We're sorry, no refund for classes cancelled with less than 24 hours' notice.