Are your mills still operating?
Yes. All three mills are operating at full steam in order to keep up with the current demand for flour and grains. We are following all recommended sanitation protocols in order to ensure the safety of our products for our commercial clients, distributors and online customers. We are considered an “Essential Business” and will remain open as long as our employees are healthy & well.
Can I still order flour & grains online?
Yes. Our distribution centers are currently staffed and processing orders as quickly as possible. FedEx is also taking longer to pick up and ship in many instances since they are equally overwhelmed by the increase in online orders.
When will *insert flour here* be back in stock?
As mentioned above, some items may be marked as “unavailable” temporarily while we re-stock and process existing orders. For the most part, if something is out of stock today, it should be back in stock tomorrow. If you have questions about a specific product, please email email@example.com.
Is Local Pick-up (from Keith Giusto Bakery Supply in Petaluma, CA) still available?
Yes. Although the retail store is currently closed, we have set up a temporary “curbside pick-up.” When your order is ready (please allow 1–2 business days to process), you will receive an email notification from us. When you arrive, call the front desk at (707) 778-1073 and we will bring your order out to you.
Is the Artisan Baking Center open?
No. In an effort to help slow the spread of the virus, and to comply with California state mandates, we have decided to postpone all classes until further notice. If you are currently registered for a class, you will be contacted and issued a refund. When it’s safe to resume classes, we will re-schedule as quickly as possible.
Is your Organic Flour Non-GMO?
All Organic wheat flour produced by Central Milling is Non-GMO. Organic crops must not be genetically engineered in order to be labeled as “Organic.”
Is your Commercial Flour Non-GMO?
All wheat flour produced by Central Milling is Non-GMO. In fact, currently the US has not approved any GMO wheat for sale.
Is your flour bromated?
Never! None of the products made by Central Milling are bromated.
Is your flour enriched?
We make one Enriched Organic flour: Organic Unbleached Enriched. Most of our Red Rose unbleached types of flour are enriched. The best way to know is to check the ingredient label; enriched flours will be labeled as such.
What does it mean if a flour says it is “malted”?
“Malted” means that a very small amount of Organic Malted Barley Flour, Malted Barley Flour, or a natural enzyme has been added to the flour to stabilize fermentation. The ‘Malt’ also helps with coloring in yeast risen products.
What is “ash” and why would I want it in my flour?
Every wonder what those little specs in your flour are? Those are bits of the bran and the germ that are intentionally left in the flour to increase the flavor, nutrition, and look of the flour. The higher the number, the closer to whole grain the flour is. A number in the name of a flour is an indication of the ash content of that flour. For example, Type 70 is a 70 ash and Type 85 is an 85 ash. This naming convention is the way some common types of flour are named in France.
What is the “best by” date of my flour?
We use an industrial Lot numbering system in order to trace our flour back to when and where it was milled (and, ultimately, where the grain came from). To find out when it was milled, take a look at the last 4 digits of the Lot number. The last digit is the year (“0” would be 2020, for example) and the three digits preceding that is the day of the year (365 would be December 31, for example). Our flours are generally considered good for a year after they’re milled, if stored properly.
Why did you stop stocking your pancake mix at Costco?
Costco moves products between their warehouses to meet their marketing and sales goals. This means they may remove a product from a warehouse temporarily – and without warning. They tell us to tell our customers that it is best to request the product from the Customer Service counter of your favorite store.
Are there any Grocery stores in my area that carry your flour so that I don’t have to pay for shipping?
This is possible but we cannot be 100% sure. Distribution networks are pretty complicated and we are not privy to the customer lists of the distribution companies we sell products to. The best thing to do is to check the store shelves or the bulk bins of your local store(s) and see if the product is made by us. If you are looking for a good All Purpose or Whole Wheat flour, I hear both the organic and conventional versions at Whole Foods and Safeway are truly exceptional (wink wink).
Why is shipping so expensive?
Freight pricing is determined by weight and volume. Unfortunately, our products are heavy which means they are expensive to ship. We do not set these prices, nor do we mark them up in any way.
Do you ship to other countries?
We can. Unfortunately, the cost is typically prohibitive. That being said, we’ve been known to ship flour to Canada and Mexico from time to time. If you’re interested, please give us a call at (707) 778-1073.
Whoops, I made a mistake on my order! What do I do?
Shoot us an email at firstname.lastname@example.org or give us a call at (707) 778-1073 and we’ll take care of you!
What is your policy for returns, refunds & exchanges?
We stand by our products and want you to be 100% happy with your purchase from our online store. If you have an issue with your order, please contact us at email@example.com or (707) 778-1073 so we can figure out what went wrong. In general, we’re glad to replace a product or help you out with your next purchase if a product was defective or damaged.